Safety footwear and workwear

Delivery

Express Items 2-3 working days

Standard Items 5-7 working days

Tranemo & Lyngsoe items 7-10 working days

Credit facilities (Setting up an account)

1. Application for credit facilities must be applied for on the approved form supplied by Impact Workwear Limited. (Click here to download Credit Application form)
2. An approved signatory of the company must sign all application forms.
3. All applications must have prior approval and no credit facilities will be granted in the absence of an approved credit application.
4. Credit facilities will be set at approved maximum amounts and prior approval must be obtained to alter it.
5. A strict 30 day account will be applied to all customers.
6. Continuing credit facilities will not be granted to customers with overdue accounts.
   Impact Workwear Limited reserves the right to charge overdue accounts by an additional 3% per month above HSBC Plc base rate.

Ordering Procedures

1. All orders must be sent directly to:
2. Impact Workwear Limited
   Unit 23c
   Moorland Way
   Cramlington
   Northumberland
   NE23 1WE
   
   Tel: 01670 739 955
   Fax: 01670 730 901
   
   sales@impact-workwear.co.uk  
    
3. All orders must be received in writing and a purchase order number must be submitted with each order.
4. No orders will be processed unless written confirmation has been received.
5. An approved signatory must sign all orders.
6. Orders will be checked against inventory stock, should styles or sizes not be available at the time of order the customer must advise if a partial order is acceptable or if order is to be despatched in full when available.
7. Customers must give adequate notification of changes in order, and changes must be notified in writing.
   All queries relating to orders must be directed to Impact Workwear Limited
   

Goods Return Procedures

1. Complaints relating to wrong deliveries or faulty goods must be issued in writing to Impact Workwear Limited.
2. All goods for return will be collected by Impact Workwear Limited by own carriers.
3. Wrong deliveries will be credited and the correct goods reinvoiced.
4. Faulty goods will be credited and the new good reinvoiced.

Invoicing

1. Invoices will be dated on the day of the goods being despatched.
2. Queries relating to invoice issues must be directed to the Accounts Dept within 14 days of receipt.
3. Invoices are due for payment strictly on a Net 30 day basis.
4. Invoices will be issued in UK currency.
5. All goods remain the property of Impact Workwear Limited until full settlement of account.

Payment Terms

1. Payment may be made by BACS, Cheque or Credit Card.
2. Payment by BACS must be made into the relevant bank account. (See bank details below)
3. Credit facilities will only be granted to approved applicants and agreed terms must be strictly adhered to.